Reference

How We Handle Your Information

We collect account details, payment data and device information to run your kesino account. This policy explains what we gather, how we use it, and the control you keep over your data.

Account securityPayment dataDevice trackingContact rightsRegion-dependent access
Explore Lobby Read FAQ
kesino How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this policy, want to see what data we hold, or need to update your details, our support channels are open. Use live chat for fast replies, email for detailed requests, or check the FAQ for common data questions.

Live Chat Open the chat widget in the bottom corner of any page. Tell the agent you want to discuss your account data or privacy rights. They'll verify your identity and handle requests or pass them to the data team if needed.
Email Support Send your data request to our support email with your registered account email and ID. Include what you need—data export, correction, deletion—and we'll respond within a few business days with next steps or the file you requested.
FAQ Section Check the privacy questions at the bottom of this page. They cover account data, wallet information, cookie settings, and how to opt out of marketing. Most routine questions are answered there without needing to wait for a reply.
DATA HANDLING

Our Privacy Commitments

We built kesino to keep your account safe and your data under your control. Every practice below is part of how we run the platform day-to-day, not just policy language. From wallet verification to session cookies, we handle your information with care.

Secure Data Storage

Account credentials, wallet details and transaction logs are encrypted at rest and in transit. We use industry-standard SSL to protect sessions.

Cookie and Tracking

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. Analytics cookies help us see which games and features get the most use so we can improve the lobby.

Retention and Deletion

Active account data stays until you close your account. Transaction records are kept as long as required by our payment processors and regional regulations.

Your Rights

You can request a copy of your data, correct outdated details, or delete your account by contacting support. Opt out of marketing emails in account settings or via the unsubscribe link.

Common Privacy Questions

Below are the questions we hear most about data collection, wallet security, and account control. If yours isn't here, reach out via live chat or email and we'll get you an answer.

We collect your name, email, phone number, date of birth, and the mobile wallet account you use for bKash, Nagad or Rocket deposits. We also log your device type, IP address, and login times to verify your identity and secure your account.

Wallet account numbers and transaction IDs are encrypted and stored securely. We never see your wallet PIN or password; those stay between you and your payment provider. We only keep the data needed to match deposits and process withdrawals.

Yes. Email support with your registered account email and ID, ask for a data export, and we'll send you a file showing account details, transaction history, and session logs. Delivery typically takes a few business days depending on the request size.

Log into your account, open settings, and turn off marketing notifications. You can also click the unsubscribe link at the bottom of any promotional email. Account-related messages like withdrawal confirmations will still come through even after you opt out.

We share data only with payment processors to clear deposits and withdrawals, and with game providers in anonymised form to run the lobby. We do not sell individual user data to advertisers or brokers. Regional regulators may request records under local law.

When you close your account we delete personal identifiers like name and email within ninety days. Transaction logs and anonymised betting records are kept longer to meet compliance obligations and prevent fraud. Exact retention depends on regional rules and payment-processor requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalGameskesino CasinoInfoBangladesh Night Spins 501

Related pages

kesino Bangladesh Register kesino Login Kesino Glossary Live Cricket Scores